Delivering Happiness is a book by Zappos CEO Tony Hsieh. It details his life as an entrepreneur, with emphasis on the founding of LinkExchange and Zappos.
The book is divided into three sections: Profits; Profits and Passion; and Profits, Passion, and Purpose. It is written in narrative form and includes short 1-2 page entries from Hsieh’s friends and employees. In the first section, Hsieh details his entrepreneurial adventures from when he was young until he was in college. These include his attempt to start an earthworm breeding business at the age of 9, a mail order button business in middle school, and a grille at Harvard University. After college, Hsieh founded LinkExchange, which he sold to Microsoft for $265 million two years later. He founded Venture Frogs, an investment fund, of which Zappos was one of the investments.
The second section, Profits and Passion, details Hsieh’s involvement with Zappos, beginning with joining the company full-time as CEO in 2000. The third section, Profits, Passion, and Purpose, covers Zappos sale to Amazon, as well as lessons Hsieh learned in public relations and public speaking.